The MRT Park And Ride Issue

The MRT Park & Ride has come under criticisms over its parking rates

I received a message via WhatsApp about a person who experienced a shocker at one of the MRT Multi-Storey Park and Ride.  The following is the message:

Park n Ride service at MRT station – users beware !!! 😡😡😡

Last night, July 19th, I parked my car at the park and ride MRT station at Phileo Damansara, n took MRT ride to Pavilion to watch a movie. Came back, I paid MR21.00 for parking for about 5 hrs !!!
It was supposed to be MR4.30 per entry. 
Checked with parking staff, was told I was among many drivers who kena “hangtam”. 
To qualify for MR4.30 per entry, one MUST use TnGo card at car park entrance, MRT ride going, MRT ride returning & car park exit. If you did not use TnGo card for any of the 4 points above, you pay the per hour rate !!!
Felt cheated, as there was no such notice at car park or MRT ticketing counter.

As usual, I would seek clarification from the source, which I am now sharing with you:

MEDIA RELEASE

SAME TOUCH ‘N GO CARDS NEEDED FOR PARKING AND TRAIN TO GET SPECIAL RATES
Kuala Lumpur, 21 July 2017: Mass Rapid Transit Corporation Sdn Bhd (MRT Corp) wishes to address several issues which have arisen following the opening of Park and Ride facilities in conjunction with the commencement of full service of the MRT Sungai Buloh-Kajang (SBK) Line.
MRT Corp has received several complains from users of the various Park and Ride facilities along the SBK Line of them not being charged the RM4.30 per entry rate and having to pay more despite using the MRT service.
MRT Corp Director of Strategic Communications and Stakeholder Relations Dato’ Najmuddin Abdullah said in order for users to enjoy the RM4.30 per entry rate, the user has to follow several steps.
Firstly, he said users must use the same Touch ‘n Go cards which they had used to enter the Park and Ride, to get on the train by tapping it at the MRT station fare gates.
“The same card used to enter the Park and Ride has also got to be used at the fare gates of the station before boarding the MRT train because this is the only way that we can differentiate who has parked and ridden on the train, and who has not,” he said.
Najmuddin said those who fail to use the same Touch ‘n Go card would unfortunately be charged the full standard hourly parking rates despite taking the train by using a different card or by buying a token.
“Cases of those who used the Park and Ride who were charged the standard hourly rate was mainly due to this,” he said.
In addition to having the use the same card at the Park and Ride and to ride the train, Najmuddin said there were also several other steps which needed to be followed.
He said on the return journey, users must also ensure that the same Touch ‘n Go card is used to exit the station, and then exit the Park and Ride.
“Please take note that tapping in during the first journey, and tapping out during the return journey, has to take place at the same station, which is the MRT station that is attached to the Park and Ride.
“We have had instances where a user took the train at a station attached to a Park and Ride, and then returned to the park and ride by bus. This will result in the standard hourly rate being charged,” he explained.
In addition to this, on the return leg, there is a time limit of two (2) hours between a user tapping out of the fare gates at the MRT station and to exit the Park and Ride.
Users should also be aware that if they use the same Touch ‘n Go card for the Park and Ride to tap in at the fare gates at a station, and then exit the fare gates at the same station without getting out at another station, they will also be charged the standard hourly rate.
“What this means is that if a person enters a station, takes the train everywhere but does not get out at any station, then returns to the station where he or she began the journey and tap out there, he or she will not get the special rate,” he explained.
Dato Najmuddin said MRT Corp will add more signage at the Park and Ride to explain what was needed to be done so that users could enjoy the RM4.30 per entry charge for those who used the MRT service.
“In view of the situation, we urge those who have used the Park and Ride and complied with the steps mentioned above except for the step about using the same card to ride on the train to seek refunds from MRT Corp,” he said.
Please email to mrtparkingfeedback@mymrt.com.my or call the MRT Corp Parking Operations Unit at 03 – 2081 5328 or 03 – 2081 5330.
Najmuddin said this only applied to the Park and Ride at Sungai Buloh, Phileo Damansara, Maluri, Taman Midah, Taman Suntex, Bandar Tun Hussein Onn, Bukit Dukung and Sungai Jernih.
For the other parking facilities along the SBK Line such as at Kwasa Damansara, Kwasa Sentral, Bandar Utama, Pusat Bandar Damansara, and Kajang; Najmuddin said they were owned and controlled by external parties
“Users can contact their operators of these car parks directly for any issues to be addressed,” he said.
The parking rates for the Park and Ride facilities are attached.
-ends/-

I hope the above explanation is satisfactory.